- Privacy Policy

1. Information We Collect

We may collect the following types of information to provide you with personalized care and improve our services:

• Personal Details: Name, date of birth, address, phone number, and email address.
• Health Information: Medical history, symptoms, and treatment details as part of your chiropractic care.
• Payment Information: Credit/debit card details or other payment information for billing purposes.
• Website Usage Data: Information gathered through cookies and analytics tools to enhance your online experience.

2. How We Use Your Information

We use your information to:

• Provide personalized chiropractic care and services.
• Process payments and manage billing records.
• Communicate with you about appointments, services, and updates.
• Improve our website and enhance your experience through analytics.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties in the following cases:

• With healthcare professionals involved in your care.
• With service providers assisting in billing, IT support, or marketing.
• To comply with legal obligations or protect our rights.

4. Protecting Your Information

We take the security of your personal information seriously. Measures we take include:

• Secure storage of physical and digital patient records.
• Limited access to your information by authorized personnel only.
• Regular updates to our IT systems to prevent unauthorized access.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your data, subject to legal or regulatory obligations.
• Opt-out of marketing communications at any time.

6. Cookies and Website Tracking

Cookies help us analyze website traffic and enhance functionality. By using our website, you consent to the use of cookies unless you disable them in your browser. This may limit certain features of our website.

7. Retention of Information

We retain your personal and health information only as long as necessary for:

• Providing chiropractic care and services.
• Legal and regulatory compliance.
• Administrative purposes, such as billing and audits.

When no longer required, your data will be securely destroyed or anonymized.

8. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before sharing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on our website with the effective date updated.

10. Contact Us

If you have questions, concerns, or requests about your privacy or this policy, please contact us:

• OTM Chiropractic
• 200 Bradman St, Sunnybank Hills QLD 4109
• 0457256628
• help@otmchiropractic.com

We are committed to safeguarding your information and ensuring transparency about how it is used.